This Limited Lifetime Warranty is provided to you by Cascade Designs, Inc., a company doing business as PackTowl. So long as you are the original purchaser, and you use your PackTowl product for the use it was intended (for example, using packs for hydration while on the trail, and not as rock carriers for landscaping efforts), and you treat your products with care and maintain them properly, we warrant your product to be free from defects in materials and workmanship for the useful life of your product.

This manufacturer’s warranty does not cover wear and tear to your product but is intended for true manufacturer’s defect.  

Common examples of wear and tear include: faded colors, abrasions, scuffing/scratches, degradation of materials caused by UV exposure or use, damage caused by washing machines or chemicals that have been applied, and corrosion, etc. Additionally, this warranty does not cover products that have been altered in any way, improperly maintained, or misused, abused or neglected.

If we determine that the problem you are experiencing is not covered under warranty, we will, if possible, repair your product for a reasonable fee that includes return shipping and handling. 

“Useful life” means your product’s lifetime, not your lifetime; in other words, your product’s warranty lasts only until it has reached the point where it is no longer safely useful/functional, a point which varies for each product depending how often a product is used, where it is used, how well it has been cared for and maintained, etc.  

It’s important to us that we keep gear out of the landfill and living its best life with you! We've got an incredible team that will always try and repair your gear first. 

If you’re located in Europe, please email us at warranty@cascadedesigns.ie. Alternatively, you can contact your Regional Distributor for warranty, parts or repair service. After contacting, our team or the distributor will review your case and follow up by email with the next steps. Please attach your proof of purchase and a detailed description of the issue.

Many of our distributors have regional offices and are set up to service products purchased in-country. Some may charge a service fee for repair on products imported from non-local sellers; please contact the distributor for details. 

For more in-depth reading, we highly recommend checking out PackTowl’s FAQ where you can find information about our gear including maintenance and care tips.

Unfortunately, we don’t have any more zipper storage bags available. We’ve phased them out, although some retailers may still have leftover stock from PackTowls that included them. We have completely run out and won’t be restocking them.

We don’t sell those separately. We only order what we need for production, so we don’t have extras to send out individually.