Platypus takes pride in offering the highest-quality camp products and we stand behind every piece of gear that we make. We offer a Limited Lifetime Warranty on all products. Warranty coverage is extended only to original purchasers and purchases from authorized dealers.  

Should your Platypus product be found defective under this warranty, Cascade Designs, at its discretion, will repair or replace it. We operate on a repair-first model.

Normal wear, puncture, abrasion, misuse, alteration and abuse are not covered. If your Platypus product has repairable damage or wear not covered by your warranty, Platypus may be able to complete the repair for a reasonable fee. It is important to remember that the manufacturer’s warranty is intended for manufacturer’s defect—not normal wear and tear that comes with use of the product.  

Cascade Designs will not be liable for incidental or consequential damages. Some states or territories do not allow this exclusion or limitation of incidental or consequential damages, so the above limitations may not apply. 

It’s important to us that we keep gear out of the landfill and living its best life with you! We've got an incredible team that will always try and repair your gear first. 

With many items we can send you a replacement part and guide you through performing the repair at home, but in some cases, you'll have to send your gear in to us. When contacting us, please attach your proof of purchase and a detailed description of the issue. Photos are extremely useful because it helps us identify what model of Platypus product you have.

This warranty does not cover wear and tear to your product. Common examples of wear and tear include: faded colors, abrasions, scuffing/scratches, degradation of materials caused by UV exposure or use, and corrosion, etc. Additionally, this warranty does not cover products that have been altered in any way, improperly maintained, or misused, abused, or neglected

If we determine that the problem you are experiencing is not covered under warranty, we will, if possible, repair your product for a reasonable charge that includes return shipping and handling.

For customers seeking help with a warranty or repair outside the United States and Canada, please consult our International Distributor listings.

Many of our international distributors have regional offices and are set up to service products purchased in-country and those being used by tourists and travelers. Some may charge a service fee on products imported from non-local sellers; please contact the distributor for details.

If your product’s damage isn’t covered under warranty, we may still be able to repair it for a small fee. Please don’t hesitate to reach out to us – we will be happy to guide you through the next steps.