If you wish to return an item you purchased directly from a Cascade Designs brand website, it must be returned within 30 days of purchase. The customer is responsible for shipping returns back to us. All returned items must be in new condition. Please be sure no dirt, grass or pet hair is on the item you are returning.

If you’d like to exchange your product for something else the best thing to do is return the item for a full refund and place a new order for the product you want at the same time.

To make the return/exchange process fast and easy, make sure you have your order number handy. It will be present in your order and shipping confirmation emails. You will need to include it on your shipping label.

Package and ship the item you are returning (there's a step-by-step on how to do this at the return link below). Please be sure to ship the package with a carrier that can provide tracking and insurance. 

Once we've received your return, we will issue a refund to the cart that was used to pay for the item. Please allow up to 14 days for your refund to be processed.

Click here to start your return/exchange: START YOUR RETURN