This 3-year Limited Warranty is provided to you by Cascade Designs, Inc., a company doing business as Mountain Safety Research (“MSR”). 

So long as you are the original purchaser, and you use your MSR product for the use it was intended (for example, using snowshoes as snow flotation devices, and not as water skis; stoves for boiling water outside, and not for roasting marshmallows), and you treat your products with care and maintain them properly, we warrant your product to be free from defects in materials and workmanship for three years. 

Normal wear, puncture, abrasion, misuse, alteration and abuse are not covered. If your MSR product has repairable damage or wear not covered by your warranty, MSR may be able to complete the repair for a reasonable fee. It is important to remember that the manufacturer’s warranty is intended for manufacturer’s defect—not normal wear and tear that comes with use of the product.  

Cascade Designs will not be liable for incidental or consequential damages. Some states or territories do not allow this exclusion or limitation of incidental or consequential damages, so the above limitations may not apply. 

It’s important to us that we keep gear out of the landfill and living its best life with you out on the trail. We've got an incredible team that will always try and repair your gear first. 

With many items, we can send you a replacement part and guide you through performing the repair at home, but in some cases, you'll have to send your gear in to us. When contacting us, please attach your proof of purchase and a detailed description of the issue. Photos are extremely useful because it helps us know what model you have.

We offer a wide variety of replacement parts online. Refer to our Gear Maintenance Video Collection for more resources on troubleshooting and repairing yourself. We also have a very comprehensive Gear FAQ broken out by product category to answer the most frequently asked questions. If you need a part that you don’t see available online, contact us and we’ll see if we have have what you need in our Repair Shop.

For more in-depth reading, we highly recommend checking out MSR’s blog, The Summit Register, where you can find a plethora of information about our gear including maintenance, repair and care tips. 

If your product’s damage isn’t covered under warranty, we may still be able to repair it for a small fee. Please don’t hesitate to reach out to us – we will be happy to guide you through the next steps.