Need Assistance?

Warranty & Repair FAQ

For customers located in Europe, please contact our customer service office in Ireland for assistance:

For general inquiries, email consumer@cascadedesigns.ie.

For warranty, repairs or parts service, email warranty@cascadedesigns.ie

If you are located outside of Europe, please contact the in-country Regional Distributor for parts, repairs and warranty service.

We Believe in What We Build

At MSR, we take pride in engineering the highest-quality outdoor gear available, and we stand behind everything we make. MSR gear is built to be exceptionally durable and easily repaired. And we back it up with the best service in the industry, all to keep your gear performing for you—and out of landfills.

Warranty & Repair FAQ

What’s Covered Under Our Warranty?

This 3-year Limited Warranty is provided to you by Cascade Designs, Inc., a company doing business as Mountain Safety Research (“MSR”). 

So long as you are the original purchaser, and you use your MSR product for the use it was intended (for example, using snowshoes as snow flotation devices, and not as water skis; stoves for boiling water outside, and not for roasting marshmallows), and you treat your products with care and maintain them properly, we warrant your product to be free from defects in materials and workmanship for three years. 

What’s Not Covered Under Our Warranty?

Normal wear, puncture, abrasion, misuse, alteration and abuse are not covered. If your MSR product has repairable damage or wear not covered by your warranty, MSR may be able to complete the repair for a reasonable fee. It is important to remember that the manufacturer’s warranty is intended for manufacturer’s defect—not normal wear and tear that comes with use of the product.  

Cascade Designs will not be liable for incidental or consequential damages. Some states or territories do not allow this exclusion or limitation of incidental or consequential damages, so the above limitations may not apply. 

How Do I Start the Warranty Process?

It’s important to us that we keep gear out of the landfill and living its best life with you out on the trail. We've got an incredible team that will always try and repair your gear first. 

With many items, we can send you a replacement part and guide you through performing the repair at home, but in some cases, you'll have to send your gear in to us.

If you’re located in Europe, please email us at warranty@cascadedesigns.ie.

Alternatively, you can contact your Regional Distributor for warranty, parts or repair service. Our team or the distributor will review your case and follow up by email with the next steps. Please attach your proof of purchase and a detailed description of the issue.

Many of our distributors have regional offices and are set up to service products purchased in-country and those being used by tourists and travelers. Some may charge a service fee for repair on products imported from non-local sellers; please contact the distributor for details.

Fix It Yourself

Refer to our Gear Maintenance Video Collection for more resources on troubleshooting and repairing yourself. Often our European office or the regional distributor may be able to supply you with any spare parts needed to complete the repair for a small fee. We also have a very comprehensive Gear FAQ broken out by product category to answer the most frequently asked questions.

For more in-depth reading, we highly recommend checking out MSR’s blog, The Summit Register, where you can find a plethora of information about our gear including maintenance, repair and care tips.

How Can I Get My MSR Product Repaired? How Much Will It Cost?

If your product’s damage isn’t covered under warranty, we may still be able to repair it for a small fee. In many cases, the in-country distributor can also assist with repairs. Please don’t hesitate to reach out to us or the distributor—either party will be happy to guide you through the next steps. Contact information for both is listed above.

Warranty Exclusions & Limitations

THIS WARRANTY GIVES YOU SPECIFIC LEGAL RIGHTS, AND YOU MAY ALSO HAVE OTHER RIGHTS WHICH VARY FROM STATE TO STATE. MSR’S MAXIMUM LIABILITY IS LIMITED TO INCIDENTAL DAMAGES NOT TO EXCEED THE ORIGINAL PURCHASE PRICE OF THE PRODUCT. MSR DISCLAIMS AND EXCLUDES ANY LIABILITY FOR ANY CONSEQUENTIAL OR OTHER DAMAGES RESULTING FROM ANY REASON WHATSOEVER. THIS EXCLUSION AND LIMITATION APPLIES TO ALL LEGAL THEORIES UNDER WHICH DAMAGES MAY BE SOUGHT, AND WILL APPLY EVEN IF ANY REMEDY FAILS OF ITS ESSENTIAL PURPOSE. SOME STATES DO NOT ALLOW THE EXCLUSION OR LIMITATION OF INCIDENTAL OR CONSEQUENTIAL DAMAGES, SO THE ABOVE LIMITATION OR EXCLUSION MAY NOT APPLY TO YOU. EXCLUDING THE LIMITED WARRANTY PROVIDED ABOVE, MSR AND ITS AFFILIATES MAKE NO WARRANTIES, EXPRESSED OR IMPLIED; AND NO WARRANTIES WHICH EXTEND BEYOND ANY MANUFACTURER SUPPLIED DESCRIPTION ACCOMPANYING THE PRODUCT. THE REMEDIES ABOVE ARE YOUR SOLE AND EXCLUSIVE REMEDIES AGAINST MSR AND ITS AFFILIATES, REGARDLESS OF LEGAL THEORY. SHOULD A COURT FIND THIS LIMITED WARRANTY BREACHED, MSR’S ONLY OBLIGATION WILL BE, AT ITS OPTION, TO EITHER REPAIR OR REPLACE PRODUCT. SHOULD A COURT FIND THIS LIMITED WARRANTY TO HAVE FAILED OF ITS ESSENTIAL PURPOSE, MSR WILL REFUND TO YOU THE PRODUCT’S ORIGINAL PURCHASE PRICE.