International Distributors
Cascade Designs Inc. and Cascade Designs Ltd. are the parent company of MSR, Therm-a-Rest, Platy, SealLine and PackTowl outdoor brands.
If you’re located in the United States or Canada: please contact support through our portal.
If you’re located outside of the United States or Canada, please contact the regional distributor located in your region from the chart below. The independent distributor may be able to help with warranty issues, ordering parts or answering questions – there may be a fee associated with any parts requests. There may be some limitations with what the independent distributor in each country will be able to assist with. We advise that if you’re experiencing an issue, the best option is always going to be to return the item to the place of purchase.
Countries A-K
Armenia
ArpiUP
Citadel Business Center, 105/1 Teryan Street, Office
Yerevan, Armenia
Tel: (+374) 98 229042
Australia
Spelean Pty Ltd
PO Box 645
Artarmon, NSW 1570
www.spelean.com.au/pages/contact
Greg Foord
Tel: 61 02 9966 9800
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Warranty/Repairs
Spelean Pty Ltd
PO Box 645
Artarmon, NSW 1570
www.spelean.com.au/pages/support-warranty
Paul Lidgard
Tel: 61 02 9966 9800
Fax: 61 02 9966 9811
Fax: 61 02 9966 9811
Austria
Fa. Elementum - Outdoor Distribution
Lindaustrasse 119
Bad Ischl, A-4820
Beatrix Goslett
Tel: (+43) 664-2066100
Benelux
C.J. Agencies BV
Hermesweg 28
3741 GP Baarn, , Netherlands
For warranty claims, please contact the retailer where you purchased the product with a copy of your receipt.
Belize
Westrac Ltd. Dba Midway
Center Road
Spanish Lookout
Jacob Penner
Tel: 501-823-0095
Bolivia
The Wall Bolivia
Calle Illampu 828
Alberto Leon
Tel: 2451265
Chile
La Cumbre
Avenida Apoquindo 5258
Las Condes
Tel: +56 2 2220 99 07
China
Himalaya Trading Co., Ltd.
RM7D, Shangbu Building
68 Nanyuan Road
Shenzhen, GD 518031
Jack Lin
Tel: +86 755 8213 2348
Fax: +86 755 8213 7288
Colombia
Suescalada.com
Carrera 23# 53A-05 piso 3
Bogota
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Thundra Outdoors 85
Calle 85 No 11-26,
Bogotá
Catalina Marulanda
Tel: +57 1 2189045
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Thundra Outdoors 122
Calle 122 No 15A-64,
Bogotá
Tel: +57 (1) 4757255
Costa Rica
Stone Mountain Outdoors
Ruta 27, Plaza Obelisco #10
Santa Ana, San Jose
Costa Rica 10904
Michael Evans
Mark Evans
info@stonemountainoutdoors.com
Tel: (506) 2582-1846
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Grupo Eskalar
Escazu el Spot
10201 San Jose
Julio Arce Montero
Tel: 506 87183185
Czech Republic
VERTONE s.r.o.
Podhorská 168
466 02 Jablonec and Nisou
Czech Republic
Tel: +420 489 200 200
Denmark
Fritidsagenten
Lejrvej 9
Vaerlose, 3500
Anders Rex Larsen
Tel: 45-44-479094
Fax: 45-44-478084
Ecuador
Estonia
MATKASPORT OU
Tondi 17,
Tallinn, 11313
Tarmo Mere
Tel: +372 6813 130
Fax: +372 6813 131
Finland
France
P.L. Diffusion S.A.
6 rue Maurice Savin
26210 Moras en Valloire
Eric Lafuma
Tel: 33-4-75316076
Fax: 33-4-75317899
(Repairs: please contact your local dealer for after-sales service)
Georgia
MOGZAURI LLC
193 Nutsubidze Str.
Tbilisi, Georgia, 0186, Georgia
Tel: (+995) 595 565 565
Germany
German Warranty Collection Point
Katharinenstr. 7
Fuerth, 90762
Werner Zinnsmeister
Tel: +353 21 - 4621481
Fax: +353 21 4621422
Greece
Dimitriadis S.A.
10 Molierou st.
Metamorfosi, GR 14452
Tel: +(30) 211 7056184
Fax: +(30) 211 4111235
Guatemala
La Rocalla
13 Calle 4-29 Avenida Zona 10
Plaza Fontabella
Local G8
Guatemala City
fontabella@larocallaguatemala.com
Tel: 502 2336-5430
Hong Kong
Orient Fair Development, Ltd.
Room 1018
Vanta Industrial Center
21-33 Tai Lin Pai Road
Kwai Chung, N.T.
Tel: (852) 2410-1952
Fax: (852) 2418-0544
Hungary
Mountex Kft.
2000 Szentendre
Rózsa u. 16.
Zsolt Lisziczky
Tel: +36 26 501-220
Fax: +36 26 501-221
Iceland
ÚTILÍF
Álfheimum 74
Reykjavik, 104
Hordur Magnusson
Tel: +354-5451500
Fax: +354-5451515
Ireland
Progressive Distribution
Mill Lane
Palmerstown
Dublin, D20 DY26
Tel: 353 1 6208615
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CASCADE DESIGNS LTD.
Dwyer Road,
Midleton, County Cork, P25 H582
customerservice@cascadedesigns.ie
Tel: +353-(0)21-4621400
Fax: +353 (0)21-4613690
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CASCADE DESIGNS LTD. WARRANTY/REPAIRS DEPARTMENT
Dwyer Road,
Midleton, County Cork, P25 H582
Tel: +353-(0)21-4621400
Fax: +353 (0)21-4613690
Please be advised that due to Brexit, direct returns from the UK to Ireland may incur VAT and Duty charges. To ensure no charges are incurred, please work with your shipper. VAT and Duty will not be paid by Cascade Designs Warranty department and your product will therefore be returned.
The most consistent returns method is using our collection centre in the UK to avoid any possible charges or delays.
Israel
Lapidot Outdoor Equipment
Oren St, 4
Hi Port, Industrial Area Shoham P.O.BOX 8033
Shoham 6085002
Simon Horev
Tel: +972.8.9797.040
Italy
Outback '97
Via Baioni 24
Bergamo, 24123
Mauro Conti
Tel: +39 (0)35 361103
Japan
Mochizuki Outdoor Tools
323 Shimosugoro
Sanjo-shi
Niigata-ken, 955-0093
Mayuko Mochizuki
Tel: (81) 256-32-0819
Fax: (81) 256-32-0880
Korea
Ho Corporation
606 KT Building
85-2 Yeomri-Dong
Mapo-gu,
Seoul, 04137
S. Kim
Tel: (82) 02-749-0480
Fax: (82) 02-749-0484
Countries L-Z
Latvia
Vesspo Ltd.
Brivibas 155 Str.
Riga, LV-1012
Tel: +371 67 360 330
Fax: +371 67 378 427
Lithuania
Macedonia
VEKON INT DOOEL
Leninova br.60/2 lok3, 1000 Skopje, Macedonia
Borche Janevski
Tel: +389 2 3298 259
Fax: +389 2 3130 035
Malta
Adventure Camping Shop Ltd
Dun Karm Street, B’kara Bypass, c/w Giovanni Papaffy Street, BKR 4021 Birkirkara, Malta
Tel: (+356) 2144 3386
Mexico
Vertimania Satélite
Federico T. de la Chica #11-B
CD. Satélite
Naucalpan, Edo. de México, 53100
ventas.satelite@vertimania.com
Tel: (55) 53 93 52 87
Fax: 5393-8426
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Vertimania Mixcoac
Patriotismo #724 Entre Holbein y Rubens
Col. San Juan
México, D.F., 03730
Tel: (55) 56 15 52 29
Fax: 5235-4659
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Vertimania Guadalajara
Av. La Paz #2308-4
Col. Americana
Guadalajara, Jalisco, 44890
ventas.guadalajara@vertmania.com
Tel: (33) 36 16 53 71
Fax: 3-630-2291
Moldova
X-Style Outdoor Equipment Center
bd.Grigore Vieru 27
Moldova
Tel: +37322210050
Mongolia
Ayanchin Outfitters
Chinggis Avenue 201/3
Khan-Uul District
Ulaanbaatar, 210620
Tel: 70119211
Fax: 70129211
Northern Mariana Islands
Aqua Connections Inc
PMB 292
Box 10000
Saipan MP 96950
www.saipan-aquaconnections.com
Yugo Narita
Tel: (670) 233 3304
New Zealand
Ampro Sales, LTD
4 Aglionby St
Lower Hutt 5010
Wellington
Sandy McLean
Tel: 64 (4) 939 6800
Norway
Perú
UTIL S.A
Av.Benavides 1616
Miraflores
Lima
Tel: (511) 445-5981
Fax: (511) 242-1779
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Tatoo Adventure Gear
Av. Prescott 295
San Isidro
Lima
Manuel Fuigueredo
Tel: +51 1 421 1562
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Tatoo Adventure Gear
Portal Espinar 144
Cusco
Benjamin Cifuentes
Tel: +51 84 236 703
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Inkaport Perú SAC
Av. Del Ejercito 250 of 404
Miraflores
Lima
Claudio Castillo
Tel: +51-997 035264
Philippines
AGUIRRE AVE.
BF HOMES
PARANAQUE CITY, METRO MANILA, 1720
Dave Montemayor
Tel: +632 772 03 90
Poland
Paker sp. z o.o.
ul. Plocka 17 lok. 8
Warsaw, 01-231
Pawel Trochimiuk
Tel: (+48) 22 631 82 01
Fax: (+ 48) 22 631 20 64
Portugal
Outprospirit, Lda
Zona Comercial de Alfragide
Av. dos Cavaleiros, n.º72, Piso 1,
2790-045 Carnaxide
Tel: +351 218 435580
Romania
MMSPORT
Str. Vasile Lucaciu, Nr. 82 - 84 Bl. C, Et. 1, Bucuresti, Sector 3, 030696
Adrian Matei
Tel: +4 0722 400 936, +4 0787 786 867
Singapore
Outdoor Life Pte Ltd
107 North Bridge Road
#02-20 Funan
Singapore 179105
Hu Xin
Tel: +65 6970 5441
Slovak Republic
Vertical Trade s.r.o.
V Aleji 42
Jablonec nad Nisou, Czech Republic, 466 01
Katerina Ryžáková
Tel: +420 483 711 459
Fax: +420 483 316 768
Slovenia
ALPVENT D.O.O.
Dobracevska 49
Ziri, 4226
Aleksander Kopac
Tel: (+386) 4 51 91 533
Fax: (+386) 4 51 91 533
South Africa & Sub Saharan
Eiger Equipment (Pty) Ltd.
Unit 3, De Waal Park
Greenville Road
Diep River 7800
Cape Town
John Fontyn
Tel: +27.021.555.0363
Fax: +27.021.551.3544
Spain
Sweden
Granitbiten
Atlasgatan 3
Stockholm, S-113 20
Tel: +46 8 611 39 49
Switzerland
ICON Outdoor Distribution
Aathalstrasse 84
Uster, CH-8610
Tel: +41 44 388 41 21
Fax: +41 44 382 20 76
Taiwan
Hazelwoods Co., Ltd.
6F., No. 246, Sec. 3
Chengteh Road,
Taipei 103
Gavin Tsai
Tel: 886-2-22982231
Fax: 886-2-22982217
Thailand
Outdoor Heaven Co.,Ltd.
Thailand Outdoor Shop
518/1 Soi Sahathong
Wangthonglang
Bangkok, 10310
Tanapat Harikul
sales@thailandoutdoorshop.com
Tel: +662-934-8188
Turkey
Nunatak Distribution Ltd.
Asagi Ovecler Mah. 1324. Cad. No:39/2
Cankaya/Ankara
Tel: +90 312 440 18 21
Fax: +90 312 472 03 44
UK
UK Warranty & Repair
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UK Agent
Scotland & Lake District
ProAgencies Ltd
Lawrence Friell
Tel: 077 9590 4043
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UK Agent
Northern England
ProAgencies Ltd
Sam Markovic
Tel: 07398 141963
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UK Agent
Midlands
ProAgencies Ltd
Matt Moore
Tel: 0773 421 5821
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UK Agent
South
ProAgencies Ltd
Seb Murphy
Tel: 0773 421 5821
Ukraine
Arnica Distribution Ltd.
A.Tsedika str 12
Kyiv, 03057
Maria Khramova
Tel: (+380) 99 2776722
United Arab Emirates
Global Climbing Trading LLC
PO Box 474476
Dubai Investment Park 1
Dubai
Tel: +971 4 8829 361
Fax: +971 4 8829 362