Platypus takes pride in offering the highest-quality camp products and we stand behind every piece of gear that we make. We offer a Limited Lifetime Warranty on all products. Warranty coverage is extended only to original purchasers and purchases from authorized dealers.  

Should your Platypus product be found defective under this warranty, Cascade Designs, at its discretion, will repair or replace it. We operate on a repair-first model.  

Shipping charges to an Authorized Repair Center—either a regional distributor or our European Repair Shop—are not covered and are the responsibility of the customer. Please contact them first to determine if the item is repairable before shipping it in. 

Normal wear, puncture, abrasion, misuse, alteration and abuse are not covered. If your Platypus product has repairable damage or wear not covered by your warranty, Platypus may be able to complete the repair for a reasonable fee. It is important to remember that the manufacturer’s warranty is intended for manufacturer’s defect—not normal wear and tear that comes with use of the product.  

Cascade Designs will not be liable for incidental or consequential damages. Some states or territories do not allow this exclusion or limitation of incidental or consequential damages, so the above limitations may not apply.

It’s important to us that we keep gear out of the landfill and living its best life with you. We've got an incredible team that will always try and repair your gear first. 

With many items, we can send you a replacement part and guide you through doing the repair at home, but in some cases, you'll have to send your gear in to us. If you’re located in Europe, please email us at warranty@cascadedesigns.ie. Alternatively, you can contact your Regional Distributor for warranty, parts or repair service. After contacting, our team or the distributor will review your case and follow up by email with the next steps. Please attach your proof of purchase and a detailed description of the issue.  

Many of our distributors have regional offices and are set up to service products purchased in-country and those being used by tourists and travelers. Some may charge a service fee for repair on products imported from non-local sellers; please contact the distributor for details.

Often our European office or the regional distributor may be able to supply you with any spare parts needed to complete the repair for a small fee. We also have a very comprehensive Gear FAQ broken out by product category to answer the most frequently asked questions.

If your product’s damage isn’t covered under warranty, we may still be able to repair it for a small fee. In many cases, the in-country distributor can also assist with repairs. Please don’t hesitate to reach out to us or the distributor—either party will be happy to guide you through the next steps. Contact information for both is listed above.