Left me high and dry twice
"Purchased two of these about 3 years apart as you always should have a backup. I go backpacking in some remote places as I guide hikes every year. Last year, one of these filters stopped working and was pushing water back out the inlet. I've dismantled, cleaned, maintained per all instructions with no luck. I sent back under warranty, which was a terrible process, and took them back out this year. Both broke again, the same way, same problem. I had to boil water full of mosquito larvae for two days to make it by. I wrote a long letter to the manufacturer, as the MSR book that comes with the filter says it is a lifetime warranty, but Cascade Designs, which dba MSR only gives you a 3-year warranty. One filter is only 2 years old and has filtered less than 20L of water, the other less than 100L. I never got a response back. Super disappointed in quality, communication and service all around. I went and bought a Katadyn filter yesterday. Will not look at MSR again."