Therm-a-Rest takes pride in offering the highest-quality camp products and we stand behind every piece of gear that we make. We offer a Limited Lifetime Warranty on all products, except electronic devices, which have a 2-year Limited Warranty. Warranty coverage is extended only to original purchasers and purchases from authorized dealers.

Should your Therm-a-Rest product be found defective under this warranty, Cascade Designs, at its discretion, will repair or replace it. Mattresses older than two years from the date of manufacture may be replaced with a cosmetically irregular mattress.

Shipping charges to an Authorized Repair Center for a damaged product are not covered and are the responsibility of the customer. Return shipping charges for the repaired product will be covered.

Normal wear, puncture, abrasion, misuse, alteration, abuse or taking apart of the product is not covered. If your Therm-a-Rest product has repairable damage or wear not covered by your warranty, Therm-a-Rest will complete the repairs for a reasonable fee.

Cascade Designs will not be liable for incidental or consequential damages. Some states do not allow this exclusion or limitation of incidental or consequential damages, so the above limitations may not apply.

Following your purchase of a Therm-a-Rest product from an authorized Therm-a-Rest retailer, original product parts we determine are defective in materials or workmanship (so long as the defect was not caused by damage while in your possession, or unreasonable use, or failure to provide reasonable and necessary maintenance), we will repair or replace at our expense. In instances where your warranty-eligible Therm-a-Rest product requires service, but we no longer manufacture the product, or feel that it cannot be repaired, we may offer to replace your product with one of comparable value and function.

If you’re in the US or Canada, click here to start a warranty claim.

It’s important to us that we keep gear out of the landfill and living its best life with you out on the trail. We've got an incredible team that will always try and repair your gear first.

With many items, we can send you a replacement part and guide you through doing the repair at home, but in some cases, you'll have to send your gear in to us. We've got Repair teams in Reno, NV and Kamloops, BC that can help keep your gear lasting for years and years to come. After contacting us, our team will review your case and follow up by email with the next steps.

Depending on the issue you’re having with your product, we may request you send your product into our Repair Shop for assessment and subsequent repair or replacement. We've got Repair teams in Reno, NV and Kamloops, BC that can help keep your gear lasting for years and years to come. After contacting us, our team will review your case and follow up by email with the next steps.

For those outside the U.S. and Canada, to obtain service under this warranty please reach out to one of our international distributors or dealers, whose contact information can be found here.

Many of our international distributors have regional offices and are set up to service products purchased in-country and those being used by tourists and travelers. Some may charge a service fee on products imported from non-local sellers; please contact the distributor for details.