Have a Question?
Answers to our most frequently asked warranty and product repair questions are just a click away.
Warranty Exclusions and Liability
If you need help from our customer service team, shoot us a question below and we’ll respond as soon as possible.
Gear belongs in your pack and on the trail, not in a landfill.
Our products are built to withstand the rigors of a life outside and we stand behind the quality of every product we make. If you need to repair a Therm-a-Rest product, we will do everything we can to repair or warranty it as quickly as possible.
Warranty & Repair FAQ
What’s Covered Under Our Warranty?
Therm-a-Rest takes pride in offering the highest-quality camp products and we stand behind every piece of gear that we make. We offer a Limited Lifetime Warranty on all products, except electronic devices, which have a 2-year Limited Warranty. Warranty coverage is extended only to original purchasers and purchases from authorized dealers.
Should your Therm-a-Rest product be found defective under this warranty, Cascade Designs, at its discretion, will repair or replace it. We operate on a repair-first model. Mattresses older than two years from the date of manufacture may be replaced with a cosmetically similar mattress.
Please see the information below to determine what is and isn’t covered under our warranty.
What’s Not Covered Under Our Warranty?
Normal wear, puncture, abrasion, misuse, alteration and abuse are not covered. If your Therm-a-Rest product has repairable damage or wear not covered by your warranty, Therm-a-Rest may be able to complete the repair for a reasonable fee. It is important to remember that the manufacturer’s warranty is intended for manufacturer’s defect—not normal wear and tear that comes with use of the product.
Cascade Designs will not be liable for incidental or consequential damages. Some states or territories do not allow this exclusion or limitation of incidental or consequential damages, so the above limitations may not apply.
How Do I Start the Warranty Process?
It’s important to us that we keep gear out of the landfill and living its best life with you out on the trail. We've got an incredible team that will always try and repair your gear first.
With many items, we can send you a replacement part and guide you through performing the repair at home, but in some cases, you'll have to send your gear in to us. When contacting us, please attach your proof of purchase and a detailed description of the issue. Photos are extremely useful because it helps us identify what model you have.
Fix It Yourself
We have a number of resources to guide you in repairing a puncture or damage to your mattress. We also highly recommend Therm-A-Rest's blog, where you can find a plethora of information about our gear including maintenance, repair and care tips.
We also have a very comprehensive Gear FAQ broken out by product category to answer the most frequently asked questions.
How to find a leak: video
How to use the instant repair kit: video
How to use the permanent repair kit: video
How to use the valve repair kit: video
Repair Kits
Sleeping Pad Permanent Home Repair Kit
Sleeping Pad Instant Field Repair Kit
How Can I Get My Therm-A-Rest Product Repaired? How Much Will It Cost?
If your product’s damage isn’t covered under warranty, we may still be able to repair it for a small fee. Please don’t hesitate to reach out to us – we will be happy to guide you through the next steps.