We Believe in What We Build
At Cascade Designs, we take pride in engineering the highest-quality outdoor gear
available, and we stand behind everything we make. Our gear is built to be
exceptionally durable and easily repaired. And we back it up with the best service in
the industry, all to keep your gear performing for you—and out of landfills.
Return Policy
If you wish to return an item you purchased directly from Cascade Designs, it must be
returned within 30 days of purchase.
All returned items must be in new condition. Please be sure no dirt, grass or pet hair
is on the item you are returning.
The customer is responsible for shipping returns back to us. Please be sure to ship
the package with a carrier that can provide tracking and insurance. Cascade Designs
cannot replace items lost during return shipping if proof of tracking is unavailable.
Instructions for Returns
Package the item you are returning or exchanging and attach the shipping label which
includes your RMA number to the outside of the box. For a return we will issue a
refund to the card that was used to pay for the item. Sales tax will not show as a
refund until after your product has been processed in our system.
It generally takes 3 to 5 business days after the package arrives at our warehouse for
your return to be processed. Once the return is processed you will get an email
confirmation.
Visit our returns page here to start your returns process.