I have loved your products
"I have loved your products for many years– have everything from Mongo King to dry bags. I have not used these yet, but I’m looking forward to them and did receive them at a good price (sale price). However, your computer service and interacting with your company lately is very difficult – in looking at your reviews people are turning away from you because you’re not supporting your warranties and responding to the people that love you and have bought from you for years apparently – they can’t get Warranty claims done – you’ve done this in the interest of saving money. My suggestion to you is given your groups, production of good products, stellar reputation (in the past) and being much beloved by many people that are outdoor enthusiasts; that you address this problem because it’s staining people‘s desire to buy your products. I love your products. please continue building good ones and supporting them, and providing a way for people to speak to a real person. I know in this world everything seems to be about money, so charge appropriately so you can make a profit (not greedily), and enjoy the reputation you have and the continued support of all your enthusiastic buyers – which you might lose if you don’t address this."