Need Assistance?
For customers located in Europe, please contact our customer service office in Ireland for assistance:
For general inquiries, email consumer@cascadedesigns.ie.
For warranty, repairs or parts service, email warranty@cascadedesigns.ie
If you are located outside of Europe, please contact the in-country Regional Distributor for parts, repairs and warranty service.
Gear belongs in your pack and on the trail, not in a landfill.
Our products are built to withstand the rigors of a life outside and we stand behind the quality of every product we make. If you need to repair a Therm-a-Rest product, we will do everything we can to repair or warranty it as quickly as possible.
Warranty & Repair FAQ
What’s Covered Under Our Warranty?
Therm-a-Rest takes pride in offering the highest-quality camp products and we stand behind every piece of gear that we make. We offer a Limited Lifetime Warranty on all products, except electronic devices, which have a 2-year Limited Warranty. Warranty coverage is extended only to original purchasers and purchases from authorized dealers.
Should your Therm-a-Rest product be found defective under this warranty, Cascade Designs, at its discretion, will repair or replace it. We operate on a repair-first model. Mattresses older than two years from the date of manufacture may be replaced with a cosmetically irregular mattress.
Shipping charges to an Authorized Repair Center—either a regional distributor or our European Repair Shop—are not covered and are the responsibility of the customer. Please contact them first to determine if the item is repairable before shipping it in.
What’s Not Covered Under Our Warranty?
Normal wear, puncture, abrasion, misuse, alteration and abuse are not covered. If your Therm-a-Rest product has repairable damage or wear not covered by your warranty, Therm-a-Rest may be able to complete the repair for a reasonable fee. It is important to remember that the manufacturer’s warranty is intended for manufacturer’s defect—not normal wear and tear that comes with use of the product.
Cascade Designs will not be liable for incidental or consequential damages. Some states or territories do not allow this exclusion or limitation of incidental or consequential damages, so the above limitations may not apply.
How Do I Start the Warranty Process?
It’s important to us that we keep gear out of the landfill and living its best life with you out on the trail. We've got an incredible team that will always try and repair your gear first.
With many items, we can send you a replacement part and guide you through performing the repair at home, but in some cases, you'll have to send your gear in to us. If you’re located in Europe, please email us at warranty@cascadedesigns.ie. Alternatively, you can contact your Regional Distributor for warranty, parts or repair service. Our team or the distributor will review your case and follow up by email with the next steps. Please attach your proof of purchase and a detailed description of the issue.
Many of our distributors have regional offices and are set up to service products purchased in-country and those being used by tourists and travelers. Some may charge a service fee for repair on products imported from non-local sellers; please contact the distributor for details.
Fix It Yourself
We have a number of resources to guide you in repairing a puncture or damage to your mattress. We also highly recommend Therm-A-Rest's blog, where you can find a plethora of information about our gear including maintenance, repair and care tips.
We also have a very comprehensive Gear FAQ broken out by product category to answer the most frequently asked questions.
How to find a leak: video
How to use the instant repair kit: video
How to use the permanent repair kit: video
How to use the valve repair kit: video
Repair Kits:
Sleeping Pad Permanent Home Repair Kit
Sleeping Pad Instant Field Repair Kit
How Can I Get My Therm-A-Rest Product Repaired? How Much Will It Cost?
If your product’s damage isn’t covered under warranty, we may still be able to repair it for a small fee. In many cases, the in-country distributor can also assist with repairs. Please don’t hesitate to reach out to us or the distributor—either party will be happy to guide you through the next steps. Contact information for both is listed above.